An urban oasis for business or leisure

Hotel Giraffe

Concierge FAQ

Does any of the staff at Hotel Giraffe speak my language?

Languages Spoken at Hotel Giraffe currently are Slovak, Czech, Romanian, French, Spanish, Hungarian, Hindi, Urdu, and of course, English.

Do you allow smoking?

Hotel Giraffe is a smoke free hotel. Guests who wish to smoke must go outdoors. Our Rooftop Garden is also available when it is not booked for a private event. There is a $250 clean up fee for anyone who breaks this policy.

Forgot something? Need something extra in your room to be more comfortable? Just let us know! We keep many items on hand for the comfort of our guests.

•Coffee/Tea Maker

•Foam Mattress Topper

•Memory Foam Pillows

•Sleepphone System

•and so much more

When is Check in and Check out time?

Check-in time is at 3pm EST and Check-out time is at 1pm EST. If you arrive early, please feel free to check in. If your room is ready, we will hand you the key without delay. If not, feel free to drop off your bags and enjoy breakfast or afternoon refreshment in our Grand Lobby. If you wish to go out and about Times Square, leave us your cell phone number and we will be glad to let you know when your room has be cleaned, inspected and ready for you to check in.

What is on the menu for Breakfast?

Breakfast is served daily in our Grand Lobby. Selections include: hot oatmeal, hard-boiled eggs, whole wheat toast, assorted croissants, mini-muffins, Danish and scones, bagels with cream cheese, peanut butter, preserves and butter, fresh whole fruit and fruit salad with melon and berries, fresh orange, apple and cranberry juice, assorted cereals, assorted yogurts, and a selection of international coffees and teas. Soymilk and gluten free options are available upon request. Please advise the hotel in advance so we can accommodate these requests, as they are not available unless requested. Our guests are also welcome to have a guest, friend or family member join them for breakfast, with our compliments. Monday - Friday 7 am - 10:30 am; Saturday & Sunday 7 am - 11 am.

Can I request a quiet room or a high floor?

All of our rooms are surprisingly quiet. Our windows are double-paned, and face either 26th Street or Park Avenue South. Each floor in our hotel has the same room layout, so depending on which room you have booked also determines which street you are facing. Although our first priority is to accommodate your room type, we keep in mind your request for a quiet room or a high floor. Since we are a small hotel or only 72 rooms and 10 sleeping room floors, please do not be disappointed if we cannot fulfill all requests.

Do you have a fitness center onsite?

Unfortunately, since we are a small hotel we do not have a fitness center on the property. However, we offer complimentary passes to the New York Sports Club which is equipped with a sauna, weights and exercise machines, only 3 blocks away.

Do you offer Laundry/Dry Cleaning Service?

Absolutely! We offfer same day dry cleaning and laundry service for articles handed in before 9:00am Monday to Saturday. Laundry/Valet bags and forms are available in the bedroom closet.

Do you have afternoon tea and snacks?

Yes, in Grand Lobby you can find complimentary afternoon tea, coffee, cappuccino, espresso, cafe au lait, along with cookies and pastries which are always available daily. And don't forget our evening reception Monday-Saturday evenings, including Prosecco, wines, cheeses, and crudite from 5-8 pm.

Can I receive a discount for booking a group of rooms?

Absolutely! Please contact the Sales Department at 212-894-0492, and one of the members team would be delighted to contact you. 5 or more rooms counts as a group at Hotel Giraffe.

Do I need a credit card to check in?

Guests must provide a credit card to the hotel at time of check in to guarantee the hotel charges. We recommend you do not use a debit card for this. When you arrive and register, we must get authorization approval from your bank or card issuer for the amount equal to the room and taxes due for the stay as well as an additional $100 per day to allow for incidental charges during your stay such as phone service, room service, valet service and more.

A hold may be placed on your card account for the full authorized amount, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer. Our tip for travelers is whether you stay with us or at any other hotel, please be sure before your stay to secure a credit limit on your card that will comfortably allow for your room and taxes as well as the pre-authorization for incidentals plus all the shopping and activities you’ll want to enjoy in NYC.

Prepaying your stay before you arrive will get you the best rate on our website and will also limit the amount we authorize to just the $100 per day for incidentals. If you have any questions, please feel free to contact us at information@hotelgiraffe.com